Orders and shipments

If you are a registered user, you can check the status of your order by accessing My account and clicking on the order for which you want to know the status with a guide number that we will give you with which you will be able to know the status of your order.

Don’t worry, you can check the status of your order here.

Shipping options may vary depending on the delivery address, the time of your purchase and the availability of the items.
At the time of processing your purchase, we will show you the shipping methods available, the cost and the delivery date of your order.

Once the purchase is made, the delivery time is from 1 to 3 days depending on your location.

Yes, with the exception of underwear, earrings and hair items. Items must be in perfect condition and with their corresponding labels. Keep in mind the following special conditions for some of our articles: • Swimwear: it must include the hygiene sticker. • Accessories: they will have to be returned with their complete original packaging and without handling. • Fragrances and beauty collection: they must be returned in the same original packaging, sealed. • Packs: they are indivisible and the articles must be returned all the articles in the original packaging. Party dresses and discounted garments DO NOT HAVE EXCHANGE, but they do have a guarantee.

Via FedEx. Orders taken on the weekend or holidays are shipped the next business day. Cundinamarca and/or Bogotá –> Normally your order is delivered the next day. National Level Colombia –> Normally from 1 to 2 days after your order is delivered.

SECURE SHIPPING At all times, while your order is in the process of arrival, you can communicate with our advisers to answer any questions at [email protected] or via Cell/WhatsApp: 3143724018