Shipping costs and policies

If you have a problem with the quality of the garments, and no more than a month has passed after your purchase, you can go to one of our stores to start the guarantee process. This garment will go through quality control, it will take us a maximum of 10 business days to respond to the change. If you have any questions about the quality and guarantee of our garments, you can contact us at [email protected]

In the event of defects in the quality or suitability of the goods purchased through the Site, the legal guarantee may be used in the terms stipulated in these terms and conditions. For it to be appropriate to make changes, it is required that the object of the contractual obligation has been defective or useless for normal use. In order for the changes to proceed, it is required that it be requested within a month from the receipt of the good, in case of manufacturing, elaboration, materials deficiency or in case it is not entirely suitable for the use or consumption for which it is intended. In the event that the term to deliver the product expires, when the delivered product does not correspond to what was requested, or when it corresponds to an unsolicited operation, the Clients will have the right to request the resolution or termination of the contract, and obtain a note credit for the value of the purchase without any withholding or discount. Said credit note will be valid for thirty (30) calendar days. For the issuance of the credit note to proceed, the product subject to change must be at the facilities of Ropa Hermosa Mujer; for this, the client must notify the customer service area of Ropa Hermosa Mujer of his intention to return the product within thirty (30) calendar days following the date of the initial purchase, Ropa Hermosa Mujer must receive the product and validate that it is in the exchange conditions required by the company: The product must be unused, with labels, in perfect condition and must have the original packaging in the event that the defect of the good could have been detected at first view, such as when it is a color, model or size different from the one requested. After the first 3 days from the receipt of the product, no changes will be made when the reasons are attributable to tastes or personal appreciation of the Customer.

Unless the Site specifically indicates something different in relation to a product, the products that are commercialized there will have a 30-day guarantee. USE OF PERSONAL DATA REGISTERED ON THE SITE
The only registration of the Client in the Site will be the express, informed and previous acceptance for the access, file, and use of the Client’s information granted through the Site, including but not limited to his personal information and sensitive data, by Ropa Hermosa Mujer and third parties authorized in these Terms and Conditions. The purpose of processing the Client’s personal data will be to validate purchase orders, improve the information work of the Site, support and improve the marketing and marketing and promotion strategies of the products and services provided on the Site, analyze user profiles, and circulate and send promotional or commercial information about Ropa Hermosa Mujer.
Ropa Hermosa Mujer, may transfer, under any title, the personal data of Clients to its affiliated or related companies, and third parties that have entered into agreements with Ropa Hermosa Mujer, located in Colombia or abroad. The Client accepts and acknowledges that in the event that Ropa Hermosa Mujer transfers their personal information to other countries, this will be governed by the applicable regulations in the country of destination. With the acceptance of these Terms and Conditions, the Client freely, expressly and previously declares to have been informed about the rights that the regulations and jurisprudence grant him as the owner of his personal data and that are listed below: Know, update and rectify his data against Ropa Hermosa Mujer or any person responsible or in charge of the processing of your personal data. This right may be exercised, among others, against data that is partial, inaccurate, incomplete, divided, misleading, or whose processing is expressly prohibited or has not been authorized. (ii) Request proof of the authorization granted to the person in charge or in charge of the treatment except when the law expressly exempts it as a requirement for the treatment. (iii) Be informed by the person in charge or in charge of the treatment, upon request, regarding the use that has been given to personal data. (iv) Submit complaints to the Superintendence of Industry and Commerce for violations of the personal data protection regime. (v) Revoke the authorization and/or request the deletion of personal data when the principles, rights and constitutional and legal guarantees are not respected in the treatment. The revocation and/or deletion will only proceed when the Superintendent of Industry and Commerce has determined that in the treatment the person in charge or in charge has incurred in conduct contrary to the law and the Constitution. (vi) Free access to your personal data that has been processed. Likewise, the client declares to know that it will be his power to provide the Company with information on sensitive data and that it is at his total discretion to provide any sensitive or non-sensitive personal data that is required by Ropa Hermosa Mujer. Notwithstanding the foregoing, failure to provide the personal data required by this Site may prevent its operation and your access to the information, functionalities or services contained therein. If you wish to obtain more information about the measures or methods, contact the following email: [email protected] Ropa Hermosa Mujer is not responsible for illegal interceptions or violation of its systems or databases by unauthorized persons, nor by the improper use of the information obtained by these means.

Ropa Hermosa Mujer may modify any information contained in this site, at any time and without prior notice. If you require additional information, contact tel. +57 314 3724018 in Bogotá, Telephone service hours Monday to Friday from 10:00 a.m. to 5:00 p.m. to 4:30 p.m. Saturdays: from 10:00 a.m. to at 12m. E-mail: [email protected] Mailing address: Carrero 10# 12 – 82 Office 602, San Victorino. Bogota Colombia.